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Performance and Change

Housing, Customer and Building Services main activity areas are supported by a number of small specialist teams within the Performance and Change Service

Performance and Change support the service to ensure that the outcomes and targets outlined in all sections of the Management Plan and the council's strategic objectives are achieved.

Team Structure

Arrears and Income Management

Customer Participation

Service Performance and Updates

Systems Administration

Improvement team

Complaints

Welfare Reforms

Information Requests

Equalities

Service Development P&C