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Civic Centre Admin

The Civic Centre Admin Team provides a wide range of administration and support functions to the head of service and services located within the Civic Centre, along with all reception and mail services on behalf of the Civic Centre partners.

About us

The team will provide a co-ordinated administrative support service through an electronic centralised workflow process, which will manage the allocation of resource and tasks. All requests for support can be made through the service request forms; these will be prioritised, allocated and tracked through the CRM system - with set timescales for completion.

Services we provide for Civic Centre partners
  • Reception service to the Civic Centre partners
  • Mail room service to the Civic Centre partners 
Services we provide for West Lothian Council
  • Reception service
  • Pool cars for Civic Centre Staff
  • Manage reception information display screens
  • Mail room service 
  • Distribution of payslip
  • Overseeing TMS/flexi system/training
  • Activating ID Badges
  • Survey input 
  • Mail merges 
  • Bulk mail requests 
  • High volume photocopying
  • The distribution of Committee papers
  • PECOS ordering and invoicing
  • Scanning/laminating service 
  • Room booking management
  • Data input and typing
  • Dedicated administrative support for HOS
  • MFD Management- Konica
  • Shredding
  • Revenues scanning
  • Planning and Economic Development scanning
  • Admin for CPD Education
  • Admin for Education Psychologists
  • Admin for ASPA training courses
  • Pupil Placement - mail and scanning
How to request a service

To request a service please complete the relevant online form:

General Service Request

PECOS Service Request


Opening Hours


Standard opening times for Civic Centre Reception are

  • Monday to Thursday - 8.30 - 17.00 
  • Friday - 8.30 - 16.00 

(a member of staff will be available from 8.00 a.m. each day for pool car collection)

Mail Room​

Incoming Mail Collection Monday to Friday

  • 9.00 -    9.30
  • 11.00 - 11.30

​Outgoing Mail Drop Off

  • 14.30 - 15.30 Monday to Thursday
  • 14.00 - 14.30 Friday

​​Please contact  Civic Centre Admin Team on 01506 281111 if you require access out with these allocated times.

Who's who in the admin team

More information about pdf icon organisation and structure of the admin team [5kb]. For general enquiries call 01506 281111 or email us.