Pentana Performance Management System
Pentana Performance is a cloud-based performance management software that provides complete, real time visibility and control of every aspect of strategic and operational performance and risk in the Council.
Pentana has been in operation since September 2005 and provides a tool for the creation of performance indicators (PIs), actions and risks which are then developed to a consistent standard. These PIs, actions and risks can be monitored and reported on as a key information source supporting the improvement strategy, performance management, action management, risk management, public performance reporting, Customer Service Excellence and the West Lothian Assessment Model (WLAM).
There are currently two versions of Pentana: Classic and Browser. All functionality is available in both versions however it should be noted that future development by the supplier will primarily focus on the browser version.
Pentana Browser
Clicking the following link will launch the browser version of Pentana: Launch Pentana Browser
Pentana Classic
Clicking the following link will launch the application: Launch Pentana Classic
Performance Indicators
- Getting Started..
- Change Password..
Video - Change Password ( 1 min ) [2Mb] - Key to Symbols
- The Performance Indicator Hierarchy
- Performance Indicator - Standards Summary
- Creating PIs
- Coding and Naming the PI
- Assigning Owners
- Adding Core Categories
- Setting and changing threshold values
- Entering Data Records
- Entering Targets and Values, Activating Data
- Approving Data for Display to the Public
- Selecting the correct Trend Chart
- Add the Trend Chart Commentary
- Recording Guidance information for PIs
- Adding Standard Triggers
- Updating PIs
- Adding Annual Benchmark Data
- ENABLING a PI for public display
- Completing fields displayed to the PUBLIC
- Approve and Maintain PIs displayed to the public
- REMOVING a PI from public display
- ARCHIVING a PI
Actions
Reports
Register of Report Layouts [3Mb]- A Guide to viewing Reports [416kb]
- Guidance on preparing Pentana risk reports [722kb]
Performance Indicators
- Target Setting Practical Guide [1Mb]
- Register of Chart Layouts [702kb]
- Using the Chart Setup [862kb]
- Finding out more about a PI without running a report [258kb]
Benchmarking
- Video - Create a Comparative Trend Chart (3mins) [5Mb]
- Video - Viewing Multiple Charts (1 min) [2Mb]
Pentana exception reports and usage charts
Monthly exception reports, against published standards for Public and High Level performance indicators, and further usage charts are found here (requires Pentana login)
