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Quality Improvement Team Service Standards



West Lothian Council has strong values and a clear set of outcomes that ensure the "customer" is at the heart of everything we do. Our core function in the quality improvement team is to support and challenge our Head Teachers to raise attainment and achievement. We endeavour to deliver a high quality service to schools.

  • We will deliver a high quality service
  • We will deliver the service within an appropriate timescale
  • We will communicate effectively with schools
  • We will be professional and knowledgeable
  • We will be polite and friendly
  • We will provide a fair and equitable service